Your information, handled with care.

1. Overview

ZestBook.site is a hospitality-focused website service managed by Rablik Private Limited. This policy applies to information collected through zestbook.site and through communications connected with our ZestBook.site services.

By submitting information through our website or communicating with us about a ZestBook.site service, you acknowledge the practices described in this policy.

2. Information we collect

The information we collect depends on how you interact with us.

Information you provide directly

• Your name and contact details, including WhatsApp number and email address.
• Property name, property type, city or location and website/subdomain information.
• Property details such as rooms, amenities, check-in/check-out information, policies, descriptions and nearby attractions.
• Photos, logos and other content you provide for use on a property website.
• Messages, update requests, Premium enquiries and other information you choose to send us.

Technical information

When you visit our website, hosting, security or analytics technologies may automatically process basic technical information such as IP address, browser/device information, pages visited, referral information and timestamps.

3. How we use information

We may use information to:

• respond to your enquiry and communicate with you;
• review eligibility and create a requested free property website;
• publish property information that you have provided or approved for publication;
• process website update requests;
• discuss Premium website requirements and other requested services;
• maintain, secure and improve ZestBook.site and its services;
• prevent misuse, fraud or security incidents;
• comply with applicable legal obligations and protect our legitimate rights.

We do not need every property detail in the first form. We may collect additional information later through WhatsApp or another communication channel when it is required to complete your request.

4. WhatsApp and communications

Some ZestBook.site forms are designed to open WhatsApp with a pre-filled message containing the basic information entered by you. The message is sent only when you choose to continue through WhatsApp.

Once you communicate through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices. We may use the conversation to collect the remaining property details, provide updates about your request and support the website service.

5. Property content and public information

A property website is intended to be publicly accessible. Information that you provide for publication — such as property name, photos, rooms, amenities, location, contact details, policies and descriptions — may therefore be visible to anyone who visits that property website.

You should provide only content that you are authorized to use and publish. If information displayed on your property website needs correction or removal, you can request an update through our Update Website service or contact us.

6. How information may be shared

We do not sell your personal information. Information may be shared only when reasonably necessary for operating the service, including with:

• technology, hosting, communication, analytics or security service providers that support our operations;
• Rablik Private Limited personnel or authorized service teams involved in delivering or supporting ZestBook.site;
• legal, regulatory or governmental authorities when disclosure is required by applicable law or valid legal process;
• professional advisers or parties involved in protecting our legal rights or addressing fraud, abuse or security issues.

Public property information is, by its nature, shared through the property website for guests and other visitors to view.

7. Cookies and technical data

ZestBook.site may use cookies or similar technologies that are necessary for website functionality, security, performance or analytics. These technologies can help us understand whether pages work correctly and how the website is being used.

If we introduce additional analytics, advertising or optional tracking technologies, we may update this policy and provide any controls required by applicable law.

8. Data retention

We retain information for as long as reasonably necessary to respond to requests, provide and maintain services, keep appropriate business records, resolve disputes, prevent abuse and meet legal obligations.

Retention periods can vary depending on the type of information and the purpose for which it is held. Public property content may remain available while the related property website remains active, subject to update or removal requests and applicable service terms.

9. Security

We use reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, alteration or loss. However, no website, messaging service or internet transmission can be guaranteed to be completely secure.

You are responsible for ensuring that information you send to us is appropriate to share through the selected communication channel.

10. Your choices and requests

Subject to applicable law and the nature of the information, you may contact us to request correction or updating of information you have provided, ask questions about our handling of your information, or request deletion of information that is no longer required for an active service or legitimate legal/business purpose.

For information already published on a property website, please identify the property website and the specific information you want changed so that we can review the request efficiently.

11. Third-party websites and services

ZestBook.site may link to or interact with third-party services, including WhatsApp, maps, booking services or other external websites. We do not control the privacy practices of those third parties. Their own privacy policies apply when you use their services.

A “Check Availability / Book on ZestBook” link may direct guests to a separate ZestBook booking experience when that functionality is available for the property. The privacy terms applicable to that separate service may be presented on that service.

12. Children's privacy

ZestBook.site's property website services are intended for accommodation businesses and their authorized representatives, not for children to submit business enquiries or property information. If you believe a child has provided personal information to us inappropriately, please contact us so we can review it.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technologies or legal requirements change. The latest version will be posted on this page with an updated revision date. Material changes may also be communicated through an appropriate additional notice where required.

14. Contact us

Last updated: 12 September 2026